Last updated: July 2026
These Terms form a legally binding agreement between you and Locvia Technologies governing your use of the Locvia app — including both the Marketplace (buying, selling, renting) and Local Services (requesting or providing services such as electrical work, plumbing, and scrap collection). By using the Service you agree to these Terms and all policies referenced here.
Locvia Technologies · Last updated: July 2026
These Terms & Conditions ("Terms") form a legally binding agreement between you and Locvia Technologies ("Locvia", "we", "us", "our") governing your access to and use of the Locvia mobile application and related services (the "Service"), including both the hyperlocal Marketplace (buying, selling, and renting items) and Local Services (requesting or providing services such as electrical work, plumbing, carpentry, painting, home cleaning, and scrap collection). By creating an account, or by accessing or using the Service in any way, you agree to be bound by these Terms, our Privacy Policy, Community Guidelines, Marketplace & Services Policy, and all other policies referenced herein (collectively, the "Agreement"). If you do not agree, you must not use the Service.
You must be at least 18 years old and legally capable of entering into a binding contract under applicable law to create an account or use the Service, whether as a Customer or as a Service Provider. By using Locvia, you represent and warrant that you meet these requirements, that all registration information you provide is true, accurate, and current, and that you will maintain the accuracy of such information.
Access to the Service requires verification of your phone number via a One-Time Password (OTP). You are solely responsible for maintaining the confidentiality of your account and device, and for all activity that occurs under your account, whether or not authorized by you. You must notify us immediately at hello.locvia@gmail.com of any unauthorized access to or use of your account. We are not liable for any loss arising from your failure to safeguard your account credentials or device.
Locvia is a hyperlocal community platform that enables users to discover, post, and communicate about (a) marketplace listings for buying, selling, and renting items, and (b) requests for local services such as electrical work, plumbing, carpentry, painting, home cleaning, scrap collection, and appliance repair ("Local Services"). Locvia is a neutral technology platform and is not a party to, and does not participate in, guarantee, insure, or mediate, any transaction, negotiation, service, or agreement between users. We do not inspect, verify ownership of, authenticate, or take title to any item listed on the Service, and we do not verify the identity, background, criminal history, professional licensing, certification, or credentials of any user — including any Service Provider — beyond phone number verification.
Any user who registers to offer Local Services through the Service ("Service Provider") is an independent, self-employed individual and is NOT an employee, agent, contractor, partner, franchisee, or representative of Locvia Technologies in any capacity. Locvia does not train, supervise, direct, schedule, insure, or control the manner in which any Service Provider performs work. Locvia does not warrant the skill, qualification, professional licensing, insurance coverage, or workmanship of any Service Provider. Any work performed, advice given, or item repaired by a Service Provider is solely the responsibility of that Service Provider, and Locvia disclaims all liability arising from Local Services performed by any user.
Where a license, certification, or permit is legally required to perform a particular type of work in your jurisdiction (for example, certain categories of electrical or gas-related work), it is the Service Provider's sole responsibility to hold any such license, and the Customer's responsibility to verify this before engaging the Service Provider. Locvia does not verify professional licensing of any kind.
You agree to use the Service only for lawful purposes and in accordance with these Terms, our Community Guidelines, and our Marketplace & Services Policy (including its Prohibited Items and Services list). You agree not to: post false, misleading, fraudulent, or duplicate listings or Service Requests; impersonate any person or entity or misrepresent your affiliation, qualifications, or credentials; harass, threaten, stalk, defraud, or abuse any other user; upload content that infringes any third party's intellectual property, privacy, or other legal rights; use the Service for unsolicited advertising, spam, or any automated data collection (scraping) without our prior written consent; attempt to circumvent, disable, or interfere with security-related features of the Service; or use the Service in any manner that could disable, overburden, damage, or impair it.
You are solely responsible for the accuracy, legality, and completeness of any listing, Service Request, message, photograph, or other content you submit to the Service ("User Content"). By submitting User Content, you represent that you own or have the necessary rights to such content and that it does not violate any third party's rights or any applicable law. You grant Locvia a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, display, and distribute your User Content solely for the purpose of operating, promoting, and improving the Service. This license ends when you delete the relevant content or your account, except to the extent such content has been shared with other users or retained as permitted under our Privacy Policy.
All marketplace transactions, negotiations, meetings, and agreements between buyers and sellers arranged through Locvia are strictly between those users. Locvia does not process payments, does not guarantee the quality, safety, legality, or delivery of any item or service, and does not guarantee that any listed transaction will be completed. You are solely responsible for exercising caution, independently verifying details, and making your own informed decisions before completing any transaction. We strongly encourage — and our Marketplace & Services Policy and Safety Center recommend — meeting in public places for item exchanges, inspecting items before payment, and avoiding advance payments to unverified parties.
When you post a request for Local Services ("Service Request"), nearby Service Providers registered in the relevant category may be notified and may respond with a proposed price ("Quote") based on your description. You are under no obligation to accept any Quote, and may decline and wait for another Service Provider to respond. Once you accept a Quote, or accept a Service Provider for a scrap/collection-type request, a service job is created between you and that Service Provider; Locvia's role remains limited to facilitating this connection and providing in-app tools for tracking and completion.
If a Service Provider determines, after inspecting the actual job, that the agreed price is insufficient for the work required, they may submit a price change request through the Service, stating a reason. You must explicitly approve any price change before it takes effect; Locvia does not automatically apply price increases. You may decline a price change request, in which case the original agreed price stands, or you may choose not to proceed with the job.
Job completion requires confirmation from both the Customer and the Service Provider, including the amount paid/received, before the job is marked complete and any rating becomes visible. Locvia does not process, hold, or guarantee any payment for Local Services — see Section 6B.
Locvia does not currently process, collect, hold, or guarantee any payment between Customers and Service Providers, whether for marketplace items or Local Services. All payments — including cash, UPI, or any other method — are arranged and completed directly between the Customer and the Service Provider, entirely outside the Service, and at their own risk. Locvia is not responsible for non-payment, underpayment, overpayment, disputed amounts, or fraudulent payment claims made by either party. Amounts entered by either party for record-keeping purposes within the app (such as during job completion) are self-reported and are not verified or guaranteed by Locvia. Should Locvia introduce in-app payment processing in the future, updated terms will be published and your continued use of any such feature will be subject to those terms.
Locvia provides in-app chat to facilitate communication between users while protecting your phone number from disclosure to other users. You agree not to use in-app chat to solicit off-platform contact for the purpose of circumventing platform safety features, to send unlawful or abusive content, or to conduct any activity prohibited by these Terms. We may access and review reported conversations for safety, moderation, fraud prevention, and legal compliance purposes, as described in our Privacy Policy.
A detailed list of prohibited items, services, and content — including for Local Services — is maintained in our Marketplace & Services Policy, which is incorporated into these Terms by reference. Prohibited categories include, without limitation, weapons and ammunition, illegal drugs and controlled substances, counterfeit or stolen goods, hazardous or explosive materials, live animals in violation of applicable law, human organs or bodily fluids, sexually explicit or exploitative content (including any content involving minors, which will be reported to relevant authorities), any service requiring a government license or permit that the Service Provider does not hold, and any item or service unlawful under applicable Indian or international law.
We provide in-app tools to report users, listings, and Service Providers that violate these Terms or our other policies. Our approach to reviewing reports, applying warnings, removing content, and suspending or terminating accounts — including the appeal process — is described in our Report & Enforcement Policy. We reserve the right, but do not assume any obligation, to monitor, review, or remove any content or account at our sole discretion, with or without prior notice.
The Locvia name, logo, app design, user interface, and all underlying software and technology are the exclusive property of Locvia Technologies and are protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works based on the Service without our prior written consent. Any feedback, suggestions, or ideas you provide about the Service may be used by Locvia without any obligation to compensate you.
If you believe content on Locvia infringes your copyright, please send a notice to hello.locvia@gmail.com including: identification of the copyrighted work, identification of the allegedly infringing content and its location within the app, your contact information, a statement of good-faith belief that the use is unauthorized, and a statement of accuracy under penalty of perjury. We will review and, where appropriate, remove infringing content in accordance with applicable law.
You may delete your account at any time through Settings → Account → Delete Account, subject to the 30-day recovery window described in our Privacy Policy. We may suspend or permanently terminate your account, with or without notice, if we reasonably believe you have violated these Terms or any incorporated policy, engaged in fraudulent or harmful conduct, or posed a risk to other users, Locvia, or the public. Sections of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and governing law) will survive.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. LOCVIA DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY LISTING, SERVICE REQUEST, USER CONTENT, OR COMMUNICATION ON THE SERVICE, NOR THE QUALIFICATIONS, CONDUCT, OR WORKMANSHIP OF ANY SERVICE PROVIDER.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LOCVIA TECHNOLOGIES AND ITS FOUNDERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, ANY TRANSACTION OR SERVICE ARRANGED THROUGH THE SERVICE, ANY IN-PERSON INTERACTION OR HOME VISIT WITH ANOTHER USER, WORK PERFORMED BY ANY SERVICE PROVIDER, OR ANY CONTENT POSTED BY USERS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT ANY LIABILITY CANNOT BE EXCLUDED UNDER APPLICABLE LAW, OUR AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF ₹1,000 OR THE AMOUNT YOU PAID US, IF ANY, IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Locvia Technologies and its founders, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Service, your User Content, your provision or receipt of Local Services, your violation of these Terms or any incorporated policy, or your violation of any right of another party, including any other user.
Locvia shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, acts of government, labor disputes, internet or telecommunications failures, or failures of our third-party service providers such as Google Firebase or Google Cloud Platform.
Nothing in these Terms is intended to limit any non-waivable statutory rights you may have as a consumer under the Consumer Protection Act, 2019 (India) or equivalent consumer protection legislation in your jurisdiction. Where any provision of these Terms conflicts with such mandatory rights, the mandatory rights shall prevail to the extent of the conflict.
We may update these Terms from time to time to reflect changes in the Service, our practices, or applicable law. We will notify you of material changes through the app. Your continued use of the Service after such changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and may delete your account.
These Terms are governed by the laws of India, without regard to its conflict of law principles. Subject to Section 20 (Dispute Resolution), any dispute arising from your use of Locvia shall be subject to the exclusive jurisdiction of the courts located in Jodhpur, Rajasthan, India.
We encourage you to first contact us at hello.locvia@gmail.com to attempt to resolve any dispute informally. If a dispute cannot be resolved informally within 30 days, either party may pursue resolution through the courts identified in Section 19, or through any other legally recognized dispute resolution mechanism required by applicable consumer protection law.
These Terms incorporate by reference, and should be read together with, our Privacy Policy, Community Guidelines, Marketplace & Services Policy, Report & Enforcement Policy, and Location Services Policy, each accessible from Settings within the app. In the event of any direct conflict between these Terms and a referenced policy on a specific matter, the more specific policy shall govern that matter.
For any questions about these Terms, contact us at hello.locvia@gmail.com.