Last updated: July 2026
These Community Guidelines keep Locvia safe, respectful, and trustworthy — whether you are buying, selling, requesting a Local Service, or offering one. They apply to every listing, Service Request, message, profile, and interaction, and are incorporated into our Terms & Conditions.
Locvia Technologies · Last updated: July 2026
Locvia is a neighbourhood community, and these Community Guidelines (which include our Content Policy) exist to keep that community safe, respectful, and trustworthy — whether you are buying, selling, requesting a Local Service, or offering one. They apply to every listing, Service Request, message, profile, photo, and interaction on the Service, and are incorporated by reference into our Terms & Conditions. Violation of these Guidelines may result in content removal, warnings, or account suspension or termination in accordance with our Report & Enforcement Policy.
Be honest — describe what you are selling, requesting, or offering accurately. Be respectful — treat other users, including Service Providers in your home and Customers on their premises, the way you would want to be treated by a neighbour. Be safe — never share sensitive personal or financial information, and always exercise caution when meeting in person or hosting a service visit. Follow the law — do not use Locvia for anything illegal under Indian law or the law of your jurisdiction.
You may not post, send, or display content that promotes violence or hatred against individuals or groups based on race, ethnicity, national origin, religion, caste, disability, gender, gender identity, sexual orientation, age, or any other protected characteristic. This includes slurs, dehumanizing language, and symbols associated with hate groups.
You may not post content that depicts, threatens, glorifies, or incites violence against any person or animal, including graphic violence, terrorism-related content, or credible threats of harm. Content that promotes self-harm or suicide is strictly prohibited; if you or someone you know is in crisis, please contact a local emergency service or helpline immediately.
Sexually explicit, obscene, or pornographic content is strictly prohibited. Any content that sexualizes, exploits, or endangers minors — including child sexual abuse material (CSAM) in any form — is absolutely forbidden and will result in immediate permanent account termination, preservation of evidence, and mandatory reporting to the National Center for Missing & Exploited Children (NCMEC), the relevant Indian authorities under the POCSO Act, and any other applicable law enforcement agency, without prior notice to the user.
You may not create an account using a false identity, impersonate another individual or organization, or misrepresent your affiliation with any person or entity. This includes falsely claiming professional qualifications, licenses, or experience you do not hold when registering as a Service Provider. Using another person's phone number, photograph, or identifying information without their consent to create or operate an account is strictly prohibited and may constitute identity theft under applicable law.
If you use AI-generated or digitally manipulated images, video, or text in a listing, profile, or Service Provider portfolio, you must not present such content as an authentic photograph of the actual item, service, past work, or person unless clearly disclosed. Deepfakes or synthetic media used to impersonate a real person, deceive users, or misrepresent goods or work quality are prohibited. As Locvia introduces AI-powered features, additional disclosure requirements will apply and will be communicated through in-app notice and updates to this Policy.
You may not use Locvia to harass, bully, stalk, intimidate, or threaten any user, whether in listings, Service Requests, in-app chat, or any other feature. Repeated unwanted contact after a user has indicated they wish to stop communicating is prohibited and may result in immediate suspension.
You may not post duplicate or near-duplicate listings or Service Requests, use automated tools or bots to interact with the Service, artificially inflate engagement or ratings, or send unsolicited bulk messages. Listings and Service Requests must be genuine and relevant to the category selected and must not be used solely to drive traffic to external platforms.
Locvia is a marketplace and services platform, not a platform for political campaigning or religious proselytizing. Listings, Service Requests, and profile content should not be used to promote political candidates, parties, or campaigns, or to solicit religious conversion. General discussion of local community matters in good faith is not prohibited by this section, but must not devolve into content otherwise prohibited under Section 2 or 7.
Do not post photographs, text, logos, or other content that you do not own or do not have permission to use. Do not sell counterfeit goods bearing another party's trademark. If you believe your intellectual property rights have been infringed, please follow the copyright complaint process described in our Terms & Conditions, Section 11.
While Locvia does not currently process payments (see our Terms & Conditions, Section 6B, and our Subscription Policy for future plans), users soliciting advance payment through unverified external payment links, cryptocurrency, or wire transfer — particularly before any in-person inspection of goods or start of service work — should be treated with caution. Locvia may flag or restrict accounts exhibiting patterns consistent with advance-fee fraud, as described in our Marketplace & Services Policy.
If you register to offer Local Services, you are expected to represent your skills and experience honestly, provide realistic Quotes based on the information a Customer gives you, and communicate promptly if you are running late or cannot attend a confirmed job. While present at a Customer's home or premises, you must behave professionally and respectfully at all times. Soliciting a Customer to move future bookings entirely off-platform in a way designed to avoid Locvia's safety, reporting, and rating tools is discouraged and may be reviewed as a policy violation. Repeated no-shows, misrepresented qualifications, or unprofessional conduct during a service visit are addressed under our Report & Enforcement Policy and may affect your visibility or ability to continue offering Local Services.
If you encounter content or behavior that violates these Guidelines — including from a Service Provider or Customer — use the in-app "Report" feature available on listings, Service Requests, chats, job screens, and user profiles. Reports are reviewed in accordance with our Report & Enforcement Policy. Do not attempt to resolve serious violations (such as threats of violence or suspected CSAM) directly with the other user — report immediately and, where there is risk to personal safety, contact local law enforcement.
Violations of these Guidelines may result in content removal, formal warnings, temporary suspension, or permanent termination of your account, depending on the severity and frequency of the violation, at Locvia's sole discretion. Severe violations — including CSAM, credible threats of violence, or trafficking-related content — will result in immediate permanent termination without prior warning, and may be reported to law enforcement as described in Section 4 and our Privacy Policy.
As Locvia introduces new features or Local Service categories, these Guidelines will be updated to address category-specific standards. We will notify users of material changes through the app.
For questions about these Guidelines, contact us at hello.locvia@gmail.com.