Questions, feedback, a problem with your account, or a report you can't file in the app — write to us and a real person will read it. Many common questions are already answered in our Help & FAQ.
We aim to respond within 2–3 business days.
Or copy the address above and email us from anywhere.
The fastest route is the Report option inside the app, available on every listing, chat and profile — it gives us the context we need to act quickly. Email us only if you can't access the app or your issue isn't covered by in-app reporting.
See our Report & Enforcement Policy for what happens after you report.
You can delete individual listings or your entire account from within the app. If you no longer have access, email us with the phone number registered to your account and we'll process it.
Full details are on our Delete Account page.
Security note: Locvia will never ask for your OTP or a password by email. We don't use passwords at all — if anyone asks you for one, it isn't us.
If your account was suspended or a listing removed and you believe it was an error, email us with your registered phone number and a description of what happened. Appeals are reviewed in good faith — see our Report & Enforcement Policy.