Legal

Delete Your Account

Last updated: July 2026

We're sorry to see you go. This page explains how to permanently delete your Locvia account, how to remove specific data without deleting your account, and what happens to your data in each case.

01

Delete Specific Data — Without Deleting Your Account

You don't need to delete your entire Locvia account to remove specific data. You can delete individual pieces of data directly within the app:

  • Delete a listing: Open the listing from your Profile → tap the menu on the listing → tap Delete. This permanently removes the listing, its photos, and its description immediately.
  • Update your profile info: Go to Profile → Settings → Edit Profile → edit or remove your name, area, or other profile details at any time.

This data is deleted immediately and permanently from Locvia's active systems — your account, phone number, and other listings remain unaffected.

02

Delete from Within the App (Recommended for Full Account Deletion)

  • Open the Locvia app
  • Go to Profile → Settings → Delete Account
  • Confirm the deletion when prompted
  • Your account is deactivated immediately and permanently deleted after the recovery period described in Section 5
03

Request Deletion by Email

No longer have app access? Request deletion by emailing hello.locvia@gmail.com. Include the phone number registered with Locvia so we can locate your account. For your security, we will never ask for a password or OTP by email — Locvia doesn't use passwords at all.

Processing time: email deletion requests are processed within 7 business days.

04

What Gets Deleted

  • Your profile (name, phone number, profile photo, location details)
  • Your active and past listings, including photos
  • Your chat conversations and messages
  • Your saved listings
  • Your authentication credentials
05

Recovery Period and What May Be Retained

When you delete your account, it enters a 30-day grace period during which it is deactivated but recoverable by logging back in. After 30 days, your profile, listings and message content are permanently deleted from active systems.

We may retain limited data beyond this where required for legal, security, or fraud-prevention purposes (for example, records relating to a Terms violation or an active investigation), and in routine backups which are purged on a rolling basis. Retained data is never used for any other purpose. See our Privacy Policy for full detail.

06

Need Help?

Facing an issue deleting your account or data, or have questions? Email hello.locvia@gmail.com and we'll assist promptly.